How to Deal With Toxic People. As soon as you identify somebody as being “difficult” apply the following strategies to make you life easier. By difficult we mean the blamers, the bullies, the ones who are always angry, the whiners and the ones who are always negative and complain.
Don’t expect them to not be difficult.
Adjust your expectations so you’re not surprised or blindsided by their actions.
Give yourself some space and create some emotional distance.
Accept that it will happen again.
When this person is not getting what they want, they will push you into annoyance and/or frustration. This means you will not be able to think clearly. The reality is that most of the time they are covering a problem or trying to hide something (ie. something they were supposed to do and didn’t do, lack of competence, lack of ability or).
Remember, this is their issue, not yours.
Let them finish talking.
Remain calm and centred. Wait until they start to back off.
When it’s time to respond, the following methods are usually effective:
• Could you please repeat what you said? You were talking to quickly.
• Pause. Look confused and say: What?
• Don’t respond. Instead ask them what is happening with them. Let them know they look frustrated or angry or upset
If the issue becomes re-occurring, remove them from both your life and your business. The faster you remove difficult people from your company, the more positive the culture will be and the more “good” people will want come work for you.